The term ‘digital transformation’ tends to be thrown about a lot without much consideration for what it actually is, which is one way myths begin.
Here are some common myths about digital transformation I’d like to challenge:
| Myth | Truth |
|---|---|
| Digital transformation is a one-time project. | There is no fixed end point because transformation is an ongoing process. |
| Digital transformation is all about technology. | It’s equally about changing culture, processes and how services are delivered. |
| You need a complete overhaul for digital transformation. | Transformation will look different in every group; just focus on incremental improvements and you’ll be on your way. |
The Digital Transformation Agency offers the following definition of digital transformation:
Digital transformation is about delivery improvements to policy, process and technology to better meet user needs.
What it is:
- User-centred
- Innovation
- Willingness to change
- Developing new skills and capabilities across entire organisations
- Evidence-based
- Data-driven
- Enabled by technology
What it’s not:
- Only digitising paper transactions or processes
- Restricted to technology teams
- Siloed skills and single-function teams
- Focused on outputs
- Driven by technology
Transformation begins with building awareness of, and then building capability in, digital tools, practices and mindsets.
Further reading:
- Queensland Government (2021) Digital on toast: So, what is digital really?, accessed 26 August 2024
- DTA (Digital Transformation Agency) (2019) Little book of digital [PDF 3.92 MB], accessed 23 August 2024
- TED.com (2019) What a digital government looks like, accessed 26 August 2024