We will [objective] as measured by [key result]
Objective
Desired outcomes
Key results
How we'll measure them
- Improve consistency and efficiency in regulatory practice
- Increase the percentage of visits recorded digitally within a timely window
- Expand the use of digital checklists and standard workflows across visit types
- Reduce the reliance on manual or duplicate data entry through improved mobile workflows
- Enable better decisions through quality data and insights
- Ensure visit data is accessible in reporting tools shortly after submission
- Increase the proportion of services with complete and up-to-date compliance records
- Improve the percentage of decisions linked to documented evidence in the system
- Strengthen usability and adoption across user groups
- Gather and respond to field feedback through regular user pulse checks
- Improve mobile and web usability scores based on support queries and testing
- Reduce friction in common user tasks across visits, memos, and evidence logging
- Maintain system performance and responsive support
- Maintain high system uptime across environments
- Resolve high-priority support tickets within defined service windows
- Address the majority of support requests without escalation to developers